How are Care Connection referrals made?
Patients are referred to Care Connection by primary care providers at HAU partner clinics. Care Connection staff screen referral requests for appropriateness and completeness. The HAU medical director review referrals as needed. Then the staff schedule appointments for patients with the highest priority needs. Your Care Connection staff will contact your office to schedule the first appointment. Care Connection staff and/or the specialty physician’s office will call the patient to confirm the appointment. HAU’s full-time bilingual referral coordinator assists with referrals and patient contacts to ensure patients understand their appointment information.